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revenue
Organic revenue per working day declined by 7.4% in Q1 resulting in revenue of € 5,414 million (Q4 2019: down 2.8%).
Reported revenue was down 5.3% YoY, of which working days had a positive e‰ect of 1.2% while FX had a positive e‰ect
of 0.6%. M&A contributed 0.3%.
In North America, revenue per working day decreased 3% (Q4 2019: down 2%). Growth in the US was down 3% (Q4
2019: down 3%), while Canada was down 2% YoY (Q4 2019: up 1%). In Europe, revenue per working day declined by
10% (Q4 2019: down 4%). Revenue in France was down 9% (Q4 2019: up 1%), while the Netherlands decreased 14% (Q4
2019: down 10%). Germany declined by 16% (Q4 2019: down 15%), while sales growth in Belgium was down 8% (Q4
2019: down 3%). Italy was down 8% (Q4 2019: down 1%), and revenue in Iberia was down 4% (Q4 2019: up 1%). In the
'Rest of the world' region, revenue increased 5% (Q4 2019: up 7%); Japan increased by 5% (Q4 2019: up 7%), while
Australia & New Zealand increased by 3% (Q4 2019: up 3%).
Perm fees declined by 10% (Q4 2019: down 5%), with Europe down 13% (Q4 2019: down 5%) and North America down
3% (Q4 2019: down 1%). In the 'Rest of the world' region, perm fees declined by 11% (Q4 2019: down 11%). Perm fees
made up 11.2% of gross profit.
gross profit
In Q1 2020, gross profit amounted to € 1,052 million. Organic growth was down 8.9% (Q4 2019: down 1.8%). Currency
e‰ects had a positive impact on gross profit of € 8 million compared to Q1 2019.


History
Q3 2019: sound margin performance and excellent cash conversion.
Q3 2019 organic growth -2.5%
Q3 2019 underlying EBITA € 298m
Q3 2019 EBITA margin 5.0%
Q3 2019 EBITA margin down 10bp YoY to 5.0%;
selective investments in growth areas continue.
gross margin 20.1%, up 30bp YoY;
continuedmanagement focus on pricing, supported by digital tools.
topline in Europe
stabilizing, US slightly easing, both impacted by macro uncertainty; robust growth in Rest of theworld.

September organic sales growth in line with Q3;
volumes in early October indicate a continuation of the trend.
Q3 FCF more than doubling YoY to € 468m
ongoing market share gains in several countries, fueled by digital strategy.

"Our strong gross margin and balanced cost management were able to o…set slightly negative organic reve


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