IBM Watson AI Business assistant

Watson Smart AI business assistant

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Watson The smarter AI assistant for business





Watson Business AI Assistant is a conversation AI platform that helps you provide customers with fast, straightforward and accurate answers to their questions, across any application, device or channel. By automating responses to common inquiries, Watson Assistant reduces the burden on your agents and the risk of disruption during peak times. This lets your agents focus on complex use cases – not repetitive responses – and helps customers resolve issues day or night.

Most chatbots try to mimic human interactions, frustrating customers when a misunderstanding arises. Watson Assistant is more than a chatbot. It knows when to search for an answer from a knowledge base, when to ask for clarity and when to direct users to a human. And since it can be deployed in any cloud or on-premises environment – smarter AI is finally available wherever you need it.

Why Watson Assistant?

Deliver the experience customers expect
Get up and running quickly
Reduce risk and speed resolutions
Connect customers to the right information
Ensure security, resiliency and data privacy - anywhere
Graphic illustration of digital chat
Provide fast, consistent responses across any channel by using the same underlying technology for voice and text-based interactions – not multiple point systems. Keep interactions intuitive and repeatable, using consistent features and capabilities to help customers resolve issues quickly and effectively.

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