Ralph Thurm Sustainability Audit

Deloitte: vision and strategy

At Deloitte, we believe that sustainability is an integral part of any successful vision and strategy. Therefore, we have incorporated sustainability into our vision and strategy, with a renewed emphasis on corporate responsibility and transparency. On the one hand, we seek to embed sustainability into our service offerings.
On the other, we are acting more responsibly and
strengthening our role in society.
In collaboration with DTT Global, a Deloitte Corporate Responsibility Policy has been developed and is communicated, effective 31 March 2010.

The policy states the following:
As a leading professional services organisation, Deloitte has much to contribute to public policy, business and society. Our commitment to behaving in an ethical and responsible way is rooted in our core values.
We demonstrate this commitment through:

• Advice and services we provide to our clients
• Investment in our people
• Support of local communities and of society
• Environmentally sustainable operations

Acting locally
Deloitte Netherlands fully supports the commitments made by the global DTT organisation to the UN Global Compact, the World Economic Forum’s PACI Principles and Global Corporate Citizenship Initiative and other similar commitments. We translate these into local
activities and initiatives. We also share knowledge and experience with other member firms.

Our support for these commitments requires us to:
• Have an understanding of sustainability initiatives undertaken by other member firms and identify opportunities to leverage and learn from these activities;
• Translate the commitments made by DTT to the UN
Global Compact, World Economic Forum’s PACI
Principles and Global Corporate Citizenship Initiative and other similar commitments into activities for Deloitte Netherlands;
• Set targets for Deloitte Netherlands.

The Sustainability Board will support the Executive Board in the settingof these targets for the next strategic period.

Strategy
In response to the changing business environment,
in 2010, we refreshed our corporate strategy for
the period of 2010/2011 to 2012/2013. This update
in strategy and vision has taken our ambitious
sustainability mission a step further.
The renewed strategy, ‘As One’, was formulated by
focusing on our three strategic priorities of quality,sustainable growth and efficiency. In doing so, we aim to provide unrivalled value to our clients, find new ways to channel our knowledge through innovation, embed sustainability throughout our services and ensure efficient work processes. This strategy outlines an internal and external sustainability programme with measurable goals. These objectives require that sustainability is fully embedded into all of Deloitte’s service offerings.

Our clients
Our sustainability policy is demonstrated in the
high-quality services we provide to clients. As part of our commitment to creating a comprehensive
Sustainability Management System, we are integrating our sustainability principles in our services to clients and supporting this process through innovation and integrated service offerings.
Our aim is to have a positive influence on key themes such as economic growth, environmental protection, and social equity. We will advance these through our core business activities: delivering high-quality client service, conceiving and promoting solutions to largescale
problems and creating ideas that help our clients
become more successful in a sustainable way.

New ways to channel our knowledge
During the year under review, under the theme
“when you see the light, they see the light,”
Deloitte launched a new internal campaign
to solicit innovative business ideas from its
employees. Deloitte Innovation, was launched
two years ago and has successfully overseen a
number of innovations and brought them to the
market.

As a result of the campaign, colleagues submitted
over 250 ideas through the Deloitte Innovation
website, to help drive long-term, sustainable
growth in the business. For each idea submitted,
a special Philips solar energy reading light is being donated to underprivileged children in Africa.

“My Reading Light” is a Philips innovation that
delivers high-quality LED lighting on a scratchresistant, coated Perspex sheet. It is charged by
solar cells during the day, is very light and can
be easily positioned above the page of a book,
allowing the user to read or write.
This campaign is an example of how Deloitte
is combining social responsibility with its own
business initiatives to drive innovation in the
marketplace.

Sustainability as an integral part of our services
To ensure that sustainability is an integral part of our normal business we also made the decision to form a Sustainability Board, reporting directly to the Executive Board, which is charged with implementing and managing our sustainability strategy.
For more information about the Sustainability Board please refer to the governance section of this Report (page 13).
For Further information about our
‘As One’ strategy, please
refer to our Annual Report 2009/2010.

Our people
At Deloitte, we seek to achieve market leadership by investing in our most important asset, our people. Our ability to attract, engage and retain the best talent is a strategic imperative that enables us to achieve our ambition of being a Best Place to Work.
Despite the business pressures brought about
by the economic downturn, we still fulfilled our
People Leadership strategy in the year under review. Furthermore, external market conditions have heightened awareness about the importance of making HR a key differentiator for our business.

Our role in society
At Deloitte, we recognise the important role that
accountancy firms must play towards the restoration of confidence in the financial sector and towards business in general. The economic downturn and the financial
crisis have raised fundamental questions about the way in which accountancy firms service their clients and the advice they provide. We welcome this debate as we seek to make a positive contribution through our operations and engagement efforts across the industry.
We also seek to direct our time, funds and the
expertise of Deloitte and its people on areas of
education and skills building in society. Our aim is to make our community investment activities consistent with our core business activities through the Deloitte Fair Chance Foundation. This platform combines some of our existing community activities, including Young Entrepreneurs Foundation, IMC Weekend School,
Close the Gap, and our donations to the Red Cross
Disaster Relief Fund. The Foundation is closely aligned to the goals of the Deloitte global community initiative, Deloitte21 and utilises time, funds and expertise towards building the skills and knowledge of socially disadvantaged young people.

Ecological footprint
Deloitte aims to make a positive contribution in
protecting the environment. We are also paying more attention to the way in which relevant reporting information becomes available. We formulate initiatives at a local level, taking into consideration developments at a global level that can be integrated. We have made a firm commitment to reduce the carbon emissions of our business and we are implementing a number of strategies to achieve this. Our plans focus on reducing emissions through improved energy efficiency in travel, procurement,
buildings and IT.

2008/2009 Internal and external
network is functional
and Deloitte
sustainability is
known to major
clients

2009/2010 Deloitte is active
in the market and
is recognised as
a sustainability
Integrated Service
Provider

2010/2011 sustainability is
embedded in
Deloitte’s service
offerings

Planned(X)
In progress (XX)
Objective nearly achieved (XXX)
Objectieve achieved (XXXX)

Deloitte Annual report 2008/2009/2010/2011

Bron: publicatie Deloitte C